A out-of-town customer came in earlier in the week and bought a T-shirt. He called this morning and said that he had lost the T-shirt and wanted us to send him a replacement shirt for free.
I thought about that all day, and I'm still bewildered.
I lost another one. Give me a new shirt.
3 comments:
I've lost my mind. Will you send me another one?
And you were probably diplomatic when you refused. Some folks just like to test - the answer was no if he didn't ask.
You could have said "Yes, but you pay for shipping and handling." Then make the handling fee equal to the shirt price.
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